Keeping on top of your unpaid debts is one of the most important aspects of running your business,
Yet with the pressures of needing to keep your business operations functioning smoothly and progressing, it is often something that can be left to gather dust. Countless phone calls, emails, follow ups and potential conflict all are barriers to ensuring your cashflow is moving in the right direction. Utilising our debt collection services enable you to keep focusing on the main thing – running your business and generating sales. The steps below give a clear outline of the steps that we take to ensure your debts are collected. Our friendly professional staff will guide you through the entire process to get a result for you.
Tell Us About Your Debt – to engage our debt collection service and hear back from one of our friendly professional Collection Officers simply contact us through phone, email or on our submit debt form.
All we need is the details of your debt (number of debts, type/industry, total amounts, etc.), a signed Authority to Act Form and any written correspondence that will help us with following up your debtor (signed Credit Account Forms, Contracts, Invoices, Account Statements, Emails, etc.)
Debt Assigned – once we have all of these details one of our friendly Collection Officers will be assigned to you to follow up your debt. They will make contact with you shortly to clarify some of the key details of your debt and the situation that has lead up to you needing to assign us to the unpaid debt. Our Collection Officer will also at the same time answer any questions you may have with our process and also set up your debt for collection.
Collection Begins – as soon as we have discussed this with you and set up your debt on our system our Collection Officer will get to work attempting to make contact with your Debtor (the person who owes you money). We will start engaging and discussing the assignment and that we have been engaged on behalf of you as our client to collect the debt based on the details supplied to us. All of our Collection Officers are trained professionals who ensure that this is completed according to all Debt Collection regulations according to each state and territory guidelines including the ACCC and state government regulations. They will always request payment of the full amount upfront, however if this isn’t an option for the debtor, a payment plan may be offered. It is our goal however to get you some money that day.
Collection Escalates – along the journey of collecting a bad debt there can be many different twists and turns. It is our goal at Henley Recoveries Group to support you and help navigate through these times that can be frustrating and complex. There are many different tools at our disposal to use in order to help collect payment from your debtor. Some debtors are responsive and others are not. But remember we won’t be giving up and we will do everything in our power to try and get a result for you.
Keeping You Informed – along the way our Collection Officer will keep you updated and informed. Be assured that as soon as we have good news you will be the first to know. If in doubt, you can always give us a call anytime and we will be able to give you a full rundown of the current status of the debt.
Results – As soon as we have a result you will certainly be the first to know so we can share the good news with you! However, should no result be obtained in terms of payment of the debt/invoice straight up we will continue to be in contact and inform you of the situation and where things are at. There are many pathways that we can go down in order to keep the pressure on and get the desired result. Small claims court (QCAT, NCAT, VCAT), statutory demands, letter of demand, adjudication and industry body complaints, payment defaults, legal action and more. We will be there the whole way through to support and direct wherever we can to work towards a good outcome and result.
We are a dedicated team of professionals motivated to ensuring your debt is collected. Our collective experience across many industries ensures that Henley Recoveries is positioned well to ensure your result is reached.
Contact us today if you have any questions or complete our online submit debt form and one of our staff will be in touch shortly.